10. Fundamentals of Health Workflow Process Analysis & Redesign
"You can only elevate individual performance by elevating that of the entire system."
- Deming, 1982. Component 10;
Unit 5a
- 1. Concepts of Processes and Process Analysis
- 2. Process Mapping Theory and Rationale
- 3. Interpreting and Creating Process Diagrams
- Lecture A
- Lecture B (process mapping - ISO 5807)
- Lecture C (data flow diagrams or DFDs - Yourdon)
- Lecture D (data flow diagrams or DFDs - Gane-Sarson)
- Lecture E (entity relationship diagrams or ERDs)
- Lecture F (class, activity, & state diagrams - unified modeling language - UML)
"If you can't describe what you are doing as a process,
you don't know what you're doing."
- Deming
- 4. Acquiring Clinical Process Knowledge
- 5. Process Analysis
- 6. Process Re-design
- 7. Facilitating Meetings for Implementation Decisions
- 8. Quality Improvement Methods
- 9. Leading and Facilitating Change
- 10. Process Change Implementation and Evaluation
- 11. Maintaining and Enhancing the Improvements